Return and Refund Policy
Last Updated: October 17, 2026
At ThreeAve, we value our customers and want you to have a positive shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Window
We accept eligible return requests within 30 days of delivery. If 30 days have passed since you received your order, your item may no longer qualify for a return.
2. Return Eligibility
To qualify for a return, items must meet the following conditions:
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Items must be unused and in their original condition.
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Items should include their original packaging, tags, and accessories, where applicable.
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Proof of purchase or a valid order confirmation must be provided.
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Items must not fall under any disclosed non-returnable category.
Certain products may be excluded from returns for hygiene, safety, personalization, or other applicable reasons. Any exclusions will be communicated where relevant and will comply with applicable law.
3. How to Initiate a Return
To request a return, contact us at contact@threeave.com and provide the following information:
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Your order number.
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The name of the item you wish to return.
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The reason for the return.
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Photos of the item, if it arrived damaged, defective, or incorrect.
Please contact us before shipping any item back. Our team will review your request and provide further instructions.
4. Return Shipping Costs
Customers may be responsible for return shipping costs for change-of-mind returns or other reasons not attributable to ThreeAve.
If you receive a damaged, defective, or incorrect item, please contact us so we can review the issue and determine an appropriate resolution.
Original shipping fees may be non-refundable unless otherwise required by applicable law.
5. Refund Processing
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.
If your refund has not appeared after the applicable processing period, please contact us at contact@threeave.com.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us promptly at contact@threeave.com.
Include your order number, a description of the problem, and clear photographs where possible. We will review your request and work with you to find an appropriate solution.
7. Exchanges
If you wish to exchange an item, contact our support team. Exchanges are subject to product availability and approval. If an exchange is unavailable, an eligible return and refund may be offered instead.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.
If your order has already shipped, you may request a return in accordance with this policy.
9. Contact Information
If you have any questions about our Return and Refund Policy, please contact us using the details below.
ThreeAve
Business Address:
3907 Cedar Ridge Rd, Indianapolis, IN 46235, United States
Email: contact@threeave.com
Phone: +1 917-694-4639
Website: https://threeave.com
We reserve the right to update this policy when necessary. Any updates will be published on this page.
